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Submit your claim
Sign in to your AMPEZE account and provide the required product, order and issue details.
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AMPEZE Customer Care
Warranty Centre
Clear warranty guidance and secure claim support for eligible AMPEZE purchases.
Warranty Overview
Support built around a clear and responsible review process.
Eligible AMPEZE products may include warranty support for confirmed manufacturing defects or covered hardware faults occurring during the applicable warranty period.
Warranty eligibility depends on the product, purchase date, warranty period, condition of the item and the information provided during the claim.
Every claim is reviewed manually. Submitting a claim does not automatically guarantee repair, replacement or refund.
Warranty Coverage
What may be covered
Manufacturing defects found during the applicable warranty period.
Hardware faults confirmed through inspection or technical review.
Product failures occurring during normal and intended use.
Warranty support for eligible products purchased through AMPEZE.
Important Exclusions
What is generally not covered
Physical damage, accidental drops, impact or misuse.
Liquid damage, fire damage or exposure to unsuitable conditions.
Unauthorised repair, modification or tampering.
Normal wear, cosmetic damage or consumable parts.
Missing serial numbers, purchase details or required documents.
Final coverage depends on the applicable product warranty, inspection findings, submitted documentation and AMPEZE approval.
Claim Process
How the warranty process works
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Claim review
The AMPEZE team reviews the submitted information and may request supporting documents or images.
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Status update
Follow the latest available progress from your secure customer account.
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Resolution
After assessment, the team will communicate the approved repair, replacement, refund or other resolution.
Warranty Assistance
Ready to submit your warranty claim?
Keep your order number, product details and supporting images ready before starting your claim.