Frequently Asked Questions

After your order is submitted successfully, AMPEZE will display an order confirmation and record the order in your customer account. You may also receive a confirmation message using the contact information provided during checkout.

Contact AMPEZE support as soon as possible. Changes may be possible before the order enters processing or dispatch. Once preparation or delivery has started, some changes may no longer be available.

Cancellation requests are reviewed according to the current order status. Contact AMPEZE support promptly with your order number. An order that has already been processed or dispatched may be subject to the applicable cancellation or return conditions.

Available payment methods will be displayed during checkout. The options may vary depending on the order, delivery location and current AMPEZE payment arrangements.

A pending payment means that the payment has not yet been fully verified or completed. If you submitted payment information or a payment reference, the AMPEZE team may need time to review it before the status is updated.

Yes. Keep your payment receipt, reference number or confirmation until the order is completed. This information may be requested if support is needed with payment verification.

Check that the payment information is correct and confirm whether your bank or payment provider completed the transaction. Avoid submitting repeated payments until you confirm the first attempt was unsuccessful. Contact AMPEZE support if you need assistance.

Open the AMPEZE Track Order page and enter your order number. You may be asked to sign in before private order information is shown. When courier tracking becomes available, the tracking number or link will appear in your order details.

Courier tracking can take time to appear after an order is handed over for delivery. Updates are provided by the courier and may not be immediate. Please allow reasonable processing time before contacting support.

Delivery time depends on the product, order preparation, destination and courier service. Any available delivery estimate will be shown during checkout or communicated with your order information.

Review the latest tracking information first. If the expected delivery period has passed without a clear update, contact AMPEZE support with your order number and available courier tracking details.

Warranty information may appear on the product page, invoice, warranty certificate or inside your customer account. Warranty coverage and duration can differ between products.

Open the AMPEZE Warranty Centre and select Start Warranty Claim. You will need the relevant order and product information, a description of the issue and any supporting evidence requested.

Keep your invoice, order confirmation, payment confirmation, warranty certificate and product serial information where applicable. These documents help AMPEZE verify the purchase and warranty period.

Depending on the product, issue and applicable warranty conditions, the outcome may include inspection, repair, replacement, return, refund or another suitable resolution. AMPEZE will communicate the approved outcome through the claim record.

Contact AMPEZE support with your order number, product details and reason for the request. Return eligibility depends on the product condition, timing and the applicable AMPEZE return policy.

No. Wait for return instructions from AMPEZE before sending any product. Products sent without approval or the correct return information may be delayed or unable to be processed.

Refund processing begins after the return or refund request is approved. The time required can depend on the payment method, bank or payment provider. AMPEZE will update the relevant order or support record when the refund is processed.

Your account protects private information such as order details, payment status, delivery information and warranty records. Signing in helps ensure that only the correct customer can access these details.

Use the available password recovery option on the sign-in page. Make sure you use the same email address connected to your AMPEZE account or order. Contact support if access cannot be restored.

You can update available profile information from your customer account. For an active order, contact AMPEZE support if an important delivery or contact detail also needs to be changed.